Most of us homeowners have had our mortgage servicer changed. We get the letter telling us where to send our house payments from now on. Well, con artists have found a way to hijack a payment or two!
First comes the letter from a fictitious company that says it has begun servicing your loan. You get your new "account number," along with coupons for your mortgage payments. Unfortunately, by the time you figure out your loan has not really changed servicers, you are already out a payment or two!
So how do you know the difference between a real transfer of mortgage servicers and a con?
- Under the law, your current servicer is required to send a "goodbye" letter notifying you that your payments should be sent to a new company as of a certain date.
- A week or two later, the law says you should receive a second letter, which, by law, should include a welcome missive from the new servicer with the details of the mortgage payment, which includes a breakdown among principal, interest, and escrow. This package is also likely to include a few payment coupons, if not a brand-new coupon book, and self-addressed printed envelopes for borrowers to make payments.
- Both the goodbye and welcome letter should include the original mortgage loan number. if either letter does not, or if the information included in one doesn't match what's in the other, you should call your original servicer to inquire.
- If you receive only one letter, be extra cautious. Even if everything appears to be standard procedure, you are still advised to call the first company's toll-free number just to be sure!
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